Understanding Our Cancellation Policy
At Casa de Bella, we prioritize clear communication regarding our cancellation policy to ensure a smooth experience for all clients. Our policy is designed to respect both the clients' and service providers' time, outlining the necessary steps to take when needing to cancel or reschedule an appointment.
Clients are encouraged to notify us at least 24 hours in advance to avoid any cancellation fees. This practice not only helps us manage our schedule effectively but also allows other clients the opportunity to book appointments that may otherwise go unfilled.
Cancellation Fees Explained
Our cancellation fees are structured to reflect the time reserved for your appointment. If a cancellation occurs within 24 hours of the scheduled service, a fee of 50% of the total service cost will be charged. In cases of no-shows, the full service amount will be billed.
This fee structure is in place to compensate our stylists for their time and to maintain the quality of service that Casa de Bella is known for. We appreciate your understanding and cooperation in adhering to these guidelines.
How to Cancel or Reschedule Your Appointment
Cancelling or rescheduling an appointment at Casa de Bella is simple and can be done through various methods. Clients may call our salon directly, use our online booking system, or send an email to notify us of any changes.
We recommend that clients confirm their cancellation or rescheduling request to ensure it has been processed. This helps prevent any misunderstandings regarding appointment times and associated fees.
Frequently Asked Questions About Our Cancellation Policy
Many clients have questions regarding our cancellation policy, and we aim to address these to provide clarity. Common queries include how to avoid fees, what to do in case of emergencies, and the timeframe for cancellations.
We encourage clients to review our FAQ section on the website or contact us directly for any specific inquiries. Our goal is to ensure that all clients feel informed and comfortable with our policies.
